‼️ Every Employee NEEDS to Read This: Fake Tech Calls Are Targeting You ‼️
- Kappa Computer Systems
- 5 hours ago
- 3 min read
Across the country, businesses are reporting a surge in fraudulent “tech support” phone calls. These scammers often pretend to be IT providers, MSP technicians, or cybersecurity specialists. Their goal is simple: gain access to your systems, steal sensitive information, or trick employees into approving unauthorized actions.
How to Protect Your Business and Verify It’s Really Kappa calling.
At Kappa Computer Systems, security isn’t just a service we provide—it’s part of our culture. As these impersonation attempts increase, it’s more important than ever for your team to know how to verify they’re speaking with a real Kappa technician before taking any action.
What Fake Tech Calls Look Like
Scammers are becoming more convincing. They may:
Claim your computer, network, or Microsoft account has an issue
Pretend to be “your IT provider” or “the monitoring team” using one of our techs names
Use urgent language to create panic
Ask for passwords or MFA codes
Request remote access to a device
Demand payment or approval for unplanned work
No legitimate Kappa technician will EVER pressure, or rush you into giving system access.
How to Confirm You’re Talking to Kappa
Your employees should always verify a tech caller before doing anything. The safest way:
1.Check the Caller ID
Kappa will call from our main office number: 407-331-5921
2.Look for a Ticket in Your Email
Not every support call begins with a ticket, but most do. You can usually verify it’s us by checking for an email from support@kappaservices.com or reviewing your tickets in the client portal and verifying the ticket number.
3.Hang Up and Call Us Back
If anything feels wrong, or if you just want to be safe: Hang up and call Kappa directly at 407-331-5921or Email support@kappaservices.com
Our team will immediately confirm whether the call was legitimate.
4.Set up a conformation code with Kappa
Call us and we can set up a verification code on your account. You and your team can ask for this code anytime to confirm it’s really Kappa contacting you.
What Your Employees Should Never Do Over the Phone
Unless they have verified it is truly Kappa contacting them, employees should NOT:
Give out passwords
Share MFA codes
Approve wire transfers or financial transactions
Allow remote access
Install software
Change security settings
Provide confidential company or customer information
If in doubt—even slightly—STOP and verify.
Why This Matters Now
Cybercriminals know many companies rely heavily on MSPs. By impersonating an IT provider, they can bypass normal defenses and exploit trust. One mistaken click or one unauthorized remote session can lead to:
Ransomware attacks that can permanently lock you and your team out of critical data.
Data theft involving Social Security numbers, financial details, and other sensitive information.
Financial fraud and unauthorized transactions.
Serious compliance violations that expose your business to legal and regulatory risk.
Extended business downtime that disrupts operations and revenue.
Theft of your clients’ information—and scammers impersonating your business to target them next.
A few seconds of verification prevents all of it.
Kappa’s Commitment to Your Security
We take impersonation attempts seriously and monitor these threats closely. Our technicians follow strict identity-verification and communication procedures so your team always knows when a call is legitimate.
If you'd like security-awareness training or updated internal procedures for your staff, Kappa is ready to help.
Final Reminder for All Employees
If someone calls claiming to be from Kappa and something feels off:
🔒 Don’t trust—verify.
📞 Call us directly.
🛡️ Remember to protect your systems.
SHARE THIS POST WITH YOUR TEAM!!!