Kappa Computer Systems - Managed Service Provider (msp) in Orlando

SO, WHY IS KAPPA DIFFERENT?

WE MEASURE OUR SUCCESS BY HOW QUICKLY AND EFFICIENTLY WE CAN MEET THE NEEDS OF EACH ONE OF OUR CLIENTS. THIS MEASUREMENT HAS BEEN THE KEY TO PROVIDING THE VERY BEST TECHNICAL EXPERIENCE FOR OUR END USERS.

Our core values are important to us and is what drives our company's success. We hire, promote, and live by them. View them

Trust is imperative, we look-out for your bottom line. Our reputation outweighs profits.

We understand the value of time in business, and we value yours. We build relationships with our clients, you are not just a number to Kappa.

We answer the phone when you call...Someone answers the phone and is ready to assist immediately.

We get in and get out, providing quick IT support and ensuring your satisfaction with every single service request.

Here today...Here tomorrow. We’ve been in the IT service business for over 23 years. Our longevity and experience matter.

We hire amazing employees. The talent runs deep within our organization. This means a better IT support experience for you.

We offer a happiness guarantee, if you are not happy, we are not happy. You are never stuck in a contract with Kappa.

WE GET IT!

Your business... is our business. You put your trust in an IT company to produce effective, consistent IT support. In trusting your IT company, you expect solid results. Everything we do at Kappa Computer Systems is for the well-being of our clients, putting your needs first, we look out for your bottom line offering unbiased advice on IT decisions, every time.

We treat our clients like we would like our business and employees to be treated. We remember the Golden Rule, do unto others as you would have them do unto you. We understand how important it is to have employees stay productive and produce revenue for the company. Downtime is not optional. We take our IT service and client support very seriously, treating each client like you are our only client. We respect your time and give comprehensive computer support each and every day. WE REALLY DO CARE!

Managed Service Provider (msp) in Orlando

IT Support- Managed Service Provider (msp) in Orlando

OUR MISSION

Kappa's mission is to provide a successful IT strategy that will improve our client’s overall business' performance by offering security-centric, high-quality, precise, and cost-effective IT support that exceeds our clients' expectations.

We manage and support all our clients by using cutting-edge technology. We will work to improve network performance, productivity, and functionality by providing the very best technology solutions. With the utmost quality and consistency, we make technology an asset for our clients through unique, individualized solutions.

KAPPA'S CORE VALUES

OUR SCRIPT FOR YOUR SUCCESS

At Kappa, we’re extremely passionate about our core values, which translates into positive client experiences and rewarding results on both sides. Our many years of experience, fresh creativity, and unwavering dedication, response and precision sets us apart from the competition and distinguishes Kappa as the preferred Orlando IT services partner.

Core Values

S

SERVE

We take the time to understand the unique needs of our clients and pledge to outstanding service by providing proactive versus reactive support. We believe in taking “extreme” ownership, looking out for the “whole” customer not just the current issue at hand.

C

CARE

We do what’s right, not what’s easy. We serve with integrity. Treat every client like our only client. We understand the value of time in business, and we value yours. We care about our client’s bottom-line by managing every dollar as if it were our own. Simply put, our reputation outweighs our profits.

R

RESPONSE

We perform at a superior level. Responding to support requests as quickly as our clients reach out, with a sense of urgency and commitment. We get to the root of the issue fast and get it done, document our findings, and confirm our client’s utmost satisfaction with every single service request, every single time.

I

INNOVATE

We are committed to inventiveness and pursue fresh technology daily. Encouraged to learning and thinking differently, modernizing and transforming IT support. We inspire to be original, think deep, with grit and originality. Always pushing to learn new and more ingenious ways to deliver IT support excellence.

P

PEOPLE

We are people champions. Our employees and clients are the core of everything we do. With a focus on our core values, we hire, develop, and retain top talent. We encourage building long-lasting relationships with our employees and clients, inspiring a culture of collaboration and teamwork.

T

THINK

Stop, Think, Evaluate. Find the “why” behind the support request. With our emphasis on diagnosing and resolving the real issue, we “dig deep” to see the whole picture, and fix the genuine matter. Collaborating with our clients, assuring the root cause is remedied, with one-touch resolution, we solve it right the first time.

KAPPA'S RECOGNITIONS

The most successful employees tend to be tied to the company’s values and culture. The goal here at Kappa is to recognize our employees for their great customer service and outstanding IT knowledge. We reinforce particular behaviors, practices, and activities that result in better performance and positive business results for our clients. We are proud to be recognized as leaders in the IT industry through our company recognitions and amazing employees.

Recognition