WHY KAPPA
MANAGED IT SERVICES?
SOLID IT MANAGEMENT AND SUPPORT IS THE BASIS OF ALL SUCCESSFUL BUSINESSES, KAPPA IS HERE TO PARTNER WITH YOU AND HELP YOU SUCCEED ...
WHY CHOOSE KAPPA FOR YOUR IT MANAGED SERVICES
WITH A QUARTER CENTURY IN THE IT INDUSTRY, WE’RE LARGE ENOUGH TO TAKE CARE OF ALL YOUR TECHNOLOGY NEEDS, AND SMALL ENOUGH TO CARE.
Your IT Should Support You — Not Slow You Down...
Your IT isn’t just important—it’s essential to how your business operates every single day. In a world where work, communication, and revenue all rely on technology, even a small issue can create stress, disruption, and lost momentum.
That’s where we come in. At Kappa, our people-focused managed IT services are designed to take the pressure off your team. When something goes wrong, you’re not scrambling or wondering who to call—you know it’s being handled. Your employees can stay productive, and you can stay focused on what really matters: leading your business forward.
We work alongside you, not above you or at arm’s length. As your technology partner, we help bring clarity, consistency, and confidence to your day-to-day IT experience. The result? Fewer distractions, fewer surprises, and more peace of mind.
Many organizations reach a point where managing IT internally becomes overwhelming. Technology moves fast, expectations keep rising, and the stakes are higher than ever. Partnering with a Managed Service Provider like Kappa isn’t just a technical decision—it’s a strategic one.
When you choose Kappa Computer Systems, you gain a team that understands your challenges, supports your goals, and is invested in your success. Together, we create an IT environment that feels dependable, calm, and ready for what’s next.
SO WHY KAPPA?
Because We Care!
You are not just another client to us.
1.
We offer a happiness guarantee. We are committed to value, not locking you into long-term contracts. OUR GUARANTEE
2.
Expect an exceptional client experience. We deliver IT support right the first time, on-time, every-time.
3.
We make sure every service call is complete to your satisfaction BEFORE we close your request.
4.
Kappa's focus is on simplifying your experience with technology. Streamline, clarify and simplify our support.
5.
We answer the phone when you call and know who you are. Again, because we care!
6.
We have been doing IT since 1997, we didn't just pop-up shop. Experience in the IT field matters.
7.
We provide technology support focused on people, empowering your team to move ahead.
8.
WE MEASURE OUR SUCCESS BY HOW QUICKLY AND EFFICIENTLY WE CAN MEET THE NEEDS OF EACH ONE OF OUR CLIENTS. THIS MEASUREMENT HAS BEEN THE KEY TO PROVIDING THE VERY BEST TECHNICAL EXPERIENCE FOR OUR END USERS.
WHAT'S THE KEY TO SECURING A POSITIVE EXPERIENCE FROM A MANAGED SERVICE PROVIDER IN ORLANDO?
To align your business's IT needs with an IT Support firm that is large enough to take care of all your technology needs, but small enough to care.
You might be surprised to learn that the largest IT support companies in Orlando aren't always the top choice! While many big Managed IT Services firms or franchises love to flaunt their size as a badge of reliability, joining a larger franchise can mean your IT needs get lost in the shuffle. Plus, the level of service and tech expertise often doesn't live up to expectations.
Our dedication to ensuring your success is Kappa's most important commitment.
WHAT DOES KAPPA'S
MANAGED IT SERVICES INCLUDE?
Kappa’s Managed IT Services provide comprehensive support and proactive management of your technology environment. All service plans include the same core coverage, with flexible options for remote-only, remote + on-site, or co-managed support.
WHAT DOES YOUR BUSINESS GAIN
ON MANAGED IT?
One of the critical things businesses must do in today's technical landscape is to focus on their strategic resources in efforts that differentiate their businesses from their competition. This has led many to seek out Kappa as a Managed IT Service partner to help them with the day-to-day management of their IT infrastructure. Kappa's Managed IT Services allow businesses to get a high level of IT proficiency without having to absorb the cost of full-time technical employees. With Kappa, you get a TEAM of IT experts for one flat fee fixed monthly cost.
WE SAVE YOU MONEY
Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.
LIKE YOU HAVE IN-HOUSE IT
Without the costs. As a Managed Service customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
GAIN PEACE OF MIND
As a business owner and decision-maker, you have plenty on your plate. We’ll partner with you to help ensure that the many aspects of your network are managed, allowing you to focus on what truly matters..
FASTER PERFORMANCE
fewer issues, and less downtime. Our preventative maintenance and network monitoring can help detect problems early and prevent them from escalating into more expensive repairs and downtime.
FASTER RESPONSE
Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and fix most problems right from our offices. If we can't fix it remotely, we will dispatch a technician to your office.
ONE MONTHLY PRICE
You can now budget for network support just like you do for rent or insurance. Imagine not having to worry about surprise costs for help desk assistance—now that's possible!
KAPPA
MANAGED IT SERVICE BENEFITS
Access to the Latest Technology
Multiple Technicians with Multiple IT Skill Sets
Quick Resolution to Support Requests
Reduced Downtime
Dedicated Technicians
Network Maintenance
Cyber Security Partnership
Predictable Monthly IT Costs
Unlimited Support
24/7 Network Monitoring
Quick Response Times
Happiness Guaranteed
An Important Note on Buying Managed IT Services
When comparing managed IT service providers, it’s important to understand that there is no universal standard for what “managed IT services” include. While service packages may sound similar from one provider to the next, the actual services, responsibilities, and limitations can vary significantly.
Two providers may both offer a “full-service” or “all-inclusive” plan, yet what’s covered—and what isn’t—can be very different once you read the details. In some cases, services that appear included upfront may later be billed separately, leading to unexpected costs and frustration.
Because managed IT services differ so widely in scope and accountability, it’s normal to see substantial variation in pricing. The lowest initial quote isn’t always the best value over time.
When evaluating providers, focus on clarity and transparency. Make sure you clearly understand what is included, what is excluded, and how support is handled day-to-day—so the service you choose truly aligns with your business needs and expectations.
Important Questions to Ask Before Signing an IT Contract
Before committing to an IT provider, make sure you clearly understand what’s included in the quote. Ask these key questions:
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Does the quote include projects?
If not, ask how the provider defines a “project.” This can vary widely between IT companies. -
Are there time limits on support? For example, does work exceeding 30 minutes become a project or fall outside the agreement?
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What is the hourly rate for services not covered by the contract?
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What are the guaranteed response times for critical issues?
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Which devices are covered? Clarify whether the agreement includes PCs, servers, firewalls, network equipment, additional locations, and remote users.
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Does the contract include both remote and on-site support?
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Is installing new software on a server included, or considered a project?
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Are there limits on the number of service calls or support hours each month?
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When purchasing a replacement PC for an employee, does the contract cover setup and data transfer?
Some agreements exclude anything considered “new.” -
Is there a satisfaction guarantee? Are you locked into a long-term contract, or is there flexibility if the service doesn’t meet expectations.
Need help evaluating IT providers? We're happy to help and offer our unbiased opinion, whether you choose to use our IT services or not. Give us a call any time at 407-331-5921