WHY KAPPA
MANAGED IT SERVICES?
SOLID IT MANAGEMENT AND SUPPORT IS THE BASIS OF ALL SUCCESSFUL BUSINESSES, KAPPA IS HERE TO HELP YOU SUCCEED ...
WHY KAPPA IT MANAGED SERVICES
WITH A QUARTER CENTURY IN THE IT INDUSTRY, WE’RE LARGE ENOUGH TO TAKE CARE OF ALL YOUR TECHNOLOGY NEEDS, AND SMALL ENOUGH TO CARE.
IT is the driving force behind your business! In a tech-savvy world, the success your company hinges on the strength of your IT infrastructure. With so many businesses operating electronically, a major IT issue can spell disaster. But fear not! With our security-focused managed IT services, you can leave worries about data loss and computer troubles to the experts, allowing you to focus on what truly matters – growing!
At Kappa, we get it! Many businesses are discovering that partnering with a Managed Service Provider (MSP) is a game-changer. As technology evolves at lightning speed and the need for efficient IT solutions grows, more companies are realizing that the best way to stay ahead is by teaming up with a Managed IT Service Provider like Kappa Computer Systems. Let's thrive together!
SO WHY KAPPA?
Because We Care!
You are not just another client to us.
1.
We offer a happiness guarantee. We are committed to value, not locking you into long-term contracts. OUR GUARANTEE
2.
Expect an exceptional client experience. We deliver IT support right the first time, on-time, every-time.
3.
We make sure every service call is complete to your satisfaction BEFORE we close your request.
4.
Kappa's focus is on simplifying your experience with technology. Streamline, clarify and simplify our support.
5.
We answer the phone when you call and know who you are. Again, because we care!
6.
We have been doing IT since 1997, we didn't just pop-up shop. Experience in the IT field matters.
7.
We provide Security- Centric technology planning, staying ahead of technology keeps your network safe and reliable.
8.
WE MEASURE OUR SUCCESS BY HOW QUICKLY AND EFFICIENTLY WE CAN MEET THE NEEDS OF EACH ONE OF OUR CLIENTS. THIS MEASUREMENT HAS BEEN THE KEY TO PROVIDING THE VERY BEST TECHNICAL EXPERIENCE FOR OUR END USERS.
WHAT'S THE KEY TO SECURING A POSITIVE EXPERIENCE FROM A MANAGED SERVICE PROVIDER IN ORLANDO?
To align your business's IT needs with an IT Support firm that is large enough to take care of all your technology needs, but small enough to care.
You might be surprised to learn that the largest IT support companies in Orlando aren't always the top choice! While many big Managed IT Services firms or franchises love to flaunt their size as a badge of reliability, joining a larger franchise can mean your IT needs get lost in the shuffle. Plus, the level of service and tech expertise often doesn't live up to expectations.
Our dedication to ensuring your success is Kappa's most important commitment.
WHAT DOES YOUR BUSINESS GAIN
ON MANAGED IT?
One of the critical things businesses must do in today's technical landscape is to focus on their strategic resources in efforts that differentiate their businesses from their competition. This has led many to seek out Kappa as a Managed IT Service partner to help them with the day-to-day management of their IT infrastructure. Kappa's Managed IT Services allow businesses to get a high level of IT proficiency without having to absorb the cost of full-time technical employees. With Kappa, you get a TEAM of IT experts for one flat fee fixed monthly cost.
WE SAVE YOU MONEY
Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.
LIKE YOU HAVE IN-HOUSE IT
without the costs. As a Managed Service customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
GAIN PEACE OF MIND
As a business owner and decision-maker, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.
FASTER PERFORMANCE
fewer issues, and practically zero downtime. Our preventative maintenance and network monitoring will detect problems early and prevent them from escalating into more expensive repairs and downtime.
FASTER RESPONSE
Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and fix most problems right from our offices. If we can't fix it remotely, we will dispatch a technician to your office.
ONE MONTHLY PRICE
You’ll be able to budget for network support just like rent or insurance. Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network? Now you can. No hidden fees.
KAPPA MANAGED IT SERVICE BENEFITS INCLUDE:
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Access to the Latest Technology
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Multiple Technicians with Multiple IT Skill Sets
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Quick Resolution to Support Requests
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Minimal Downtime
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Dedicated Technicians
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Preventative Network Maintenance
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Cyber Security
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Predictable Monthly IT Costs
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Unlimited Support
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24/7 Network Monitoring
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Quick Response Times
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Happiness Guaranteed
WHAT DOES KAPPA'S
MANAGED IT SERVICES INCLUDE?
Our Managed Service platform offers remote options and on-site options, allowing you to choose the coverage that works within your budget and IT support requirements. We also can work with you to create custom options to meet your specific needs, ask us!
* List is not all Inclusive. We actually include more! To find out more call Kappa today 407-331-5921
PRO
SUPPORT
Get ready for exceptional support! With our remote Managed Service solution, we can access and fix almost any device, on any platform, from anywhere in the world! Our technicians are here to chat with end-users and resolve issues in no time. Plus, if an on-site visit is necessary, we offer discounted rates to to visit your location!
PREMIUM
SUPPORT
Experience the KAPPA PREMIUM package! Say goodbye to unexpected costs, because with our managed, everything you need is bundled into ONE unbeatable monthly price. Unlike other IT firms that charge you for every little thing, we provide comprehensive technical support, both remote and on-site, at a single, affordable rate.
CO-MANAGED
SUPPORT
Are you ready to supercharge your internal IT team? Whether you want to enhance your current support need assistance in specific areas, Kappa is here to help! We can design a tailor-made support plan that delivers exactly the services you need. Let's elevate your IT together!
An Important Note on Buying Managed IT Services
While there may be similarities in the naming convention between IT service providers, there is no standard “part number” for managed IT services pricing and agreements.
It’s important to understand that the EXACT services that each IT company offers will be different, EVEN if the service packages are named the same thing. Some say full-service, but be sure to read the fine print. It may look like all the services you wanted are included, but once they come onboard you find they are not. You will find yourself disappointed when you constantly get billed outside of your contract price. The cheapest quote is not always the cheapest in the end.
There’s that much variability in managed IT services deliverables and responsibilities, you can expect significant variation in the PRICE of managed IT services.
So be sure the vendors you’re interviewing are being transparent in what you’re ACTUALLY GETTING with each service.
HERE ARE SOME IMPORTANT QUESTIONS TO ASK WHEN YOU HAVE THE QUOTE IN HAND:
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Does this quote include projects? If it doesn't, get a clear definition of what the IT company considers a "project". The term "projects" varies considerably among IT companies.
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Is there a time limit on the services? For instance, is working on an issue longer than 30 minutes considered a "project" or out of scope?
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What is the hourly rate for support not included in the contract?
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What are the response times on critical issues?
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What devices does the quote cover? PC's, Servers, Firewall, additional locations?
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Is this contract for remote and on-site support? Is there a travel fee?
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Is installing a new software program purchased on the Server included? Or is that a "project"?
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Are there limits on the number of service calls or hours we can use for support each month?
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When you buy a "NEW" PC for an employee, does it cover the new PC set-up and transfer of data? Some contracts will not cover anything "NEW".
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Do they guarantee your happiness? Will you be stuck in a long term contract?
Need help evaluating IT providers? We're happy to help and offer our unbiased opinion, whether you choose to use our IT services or not. Give us a call any time at 407-331-5921