WHY KAPPA IT MANAGED SERVICES
WITH 23 YEARS IN THE IT INDUSTRY, WE’RE LARGE ENOUGH TO TAKE CARE OF ALL YOUR TECHNOLOGY NEEDS, AND SMALL ENOUGH TO CARE.
IT makes the business go. Many businesses are finding that the level of expertise they can gain with a Managed Service Provider (MSP), makes them indispensable. In fact, between the rapid acceleration of modern technology and the necessity for streamlined IT functions, a growing number of businesses are finding that the best way to keep pace is with a Managed IT Service Provider.
The largest IT support companies in Orlando aren’t always the best. Many of the largest Managed IT Services companies or IT franchises in Orlando will boast of their size to try and prove their dependability, but becoming a customer of a larger franchise Managed IT Services company will lead to your IT needs getting lost amidst all the others, not to mention the level of service and tech expertise, in most cases, will be subpar.
SO WHY KAPPA?
Because We Care! You are not just another client to us.
We offer a service guarantee. We are committed to value, not locking you into long term contracts.
Expect an exceptional client experience.
We have been doing IT since 1997, we didn't just pop-up shop. Experience in the IT field matters.
We answer the phone when you call and know who you are. Again, because we care!
We provide a one-touch resolution - You won’t have to go through multiple techs and tiers to get your issue resolved.
Strategic technology planning, staying ahead of the technology curve keeps your network safe and reliable.
We deliver IT support right the first time, on-time, every-time.
Kappa's focus is on simplifying your experience with technology. We make it easy for you to simply focus on your company's operations, not IT.
WHAT'S THE KEY TO SECURING A POSITIVE EXPERIENCE FROM A MANAGED SERVICE PROVIDER IN ORLANDO?
To align your business's IT needs with an IT Support firm that is large enough to take care of all your technology needs, but small enough to care.
Here at Kappa, we understand this. One of the critical things businesses must do in today's technical landscape is to focus on their strategic resources in efforts that differentiate their businesses from their competition. This has led many to seek out Kappa as a Managed IT Service partner to help them with the day-to-day management of their IT infrastructure. Kappa's Managed IT Services allow businesses to get a high level of IT proficiency without having to absorb the cost of full-time technical employees. With Kappa, you get a TEAM of IT experts for one flat fee fixed monthly cost.
Our dedication to ensuring your success is Kappa's most important commitment.
WHAT DOES YOUR BUSINESS GAIN ON MANAGED IT?
KAPPA MANAGED IT SERVICE BENEFITS INCLUDE:
Anti-Virus & Spyware Protection
Predictable Monthly IT Costs
24/7 Network Monitoring
Quick Response Times
Access to the Latest Technology
Multiple Technicians with Multiple IT Skill Sets
Quick Resolution to Support Requests
Preventative Network Maintenance
WE SAVE YOU MONEY
Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.
fewer issues, and practically zero downtime. Our preventative maintenance and network monitoring will detect problems early and prevent them from escalating into more expensive repairs and downtime.
LIKE YOU HAVE IN-HOUSE IT
without the costs. As a Managed Service customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and fix most problems right from our offices. If we can't fix it remotely, we will dispatch a technician to your office.
GAIN PEACE OF MIND
As a business owner and decision maker, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.
ONE MONTHLY PRICE
You’ll be able to budget for network support just like rent or insurance. Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network? Now you can. No hidden fees.
WHAT DOES KAPPAS MANAGED IT SERVICES COVER?
Our Managed Service platform offers remote options and an all-inclusive option, allowing you to choose the coverage that works within your budget and IT support requirements. We also can work with you to create custom options to meet your specific needs, ask us!
KAPPA's ALL INCLUDED:
Managed Services, It is all included in ONE monthly price - Most IT firms will nickel and dime you over every little thing they do. Under this program, you’ll pay one affordable rate and get all of the technical support you need remote and on-site. No hidden charges, caveats, or disclaimers. IT'S ALL INCLUDED.
Have a team of technicians ready to work - A remote Managed Service support solution allows us to access and fix nearly any remote device, running any platform, located anywhere in the world. Our technicians can chat with end-users and resolve issues quickly. If it is essential we come on-site to your office, discounted rates apply.
KAPPA's CUSTOM SUPPORT:
Do you have internal IT? Are you looking to supplement your current support team? Are you just needing support in certain areas? Kappa can create a custom support plan to provide you the exact service you need.
* List is not all Inclusive. To find out more call Kappa today 407-331-5921
An Important Note on Buying Managed IT Services
While there may be similarities in the naming convention between IT service providers, there is no standard “part number” for managed IT services pricing and agreements.
It’s important to understand that the EXACT services that each IT company offers will be different, EVEN if the service packages are named the same thing. Some say full-service, but be sure to read the fine print. It may look like all the services you wanted are included, but once they come onboard you find they are not. You will find yourself disappointed when you constantly get billed outside of your contract price. The cheapest quote is not always the cheapest in the end.
There’s that much variability in managed IT services deliverables and responsibilities, you can expect significant variation in the PRICE of managed IT services.
So be sure the vendors you’re interviewing are being transparent in what you’re ACTUALLY GETTING with each service.
Here are some important questions to ask when you have the quote in hand:
Does this quote include projects? If it doesn't, get a clear definition of what the IT company considers a "project". The term "projects" varies considerably among IT companies.
Is there a time limit on the services? For instance, is working on an issue longer than 30 minutes considered a "project" or out of scope?
What is the hourly rate for support not included in the contract?
What devices does the quote cover? PC's, Servers, Firewall, additional locations?
Is this contract for remote and on-site support? Is there a travel fee?
Is installing a new software program we purchased on the Server included? Or is that a "project"?
Are there limits on the number of service calls or hours we can use for support each month?
When you buy a "NEW" PC for an employee, does it cover the new PC set-up and transfer of data? Some contracts will not cover anything "NEW".
Need help evaluating IT providers? We're happy to help and offer our unbiased opinion, whether you choose to use our IT services or not. Give us a call any time at 407-331-5921