KAPPA TECHNOLOGY BLOG 

THE FOUR FAST AND RELIABLE WAYS TO REQUEST SUPPORT

February 15, 2018

Here at Kappa, each support request is very important to us. Every support request requires a support ticket to be opened and tracked. Each ticket tracks the time taken to resolve your issue and a detailed written description of the work completed to ensure your service call has been addressed quickly and correctly.  

 

 

 

 

WATCH THIS QUICK VIDEO ON HOW TO CONTACT US FOR SUPPORT

 

1. CALL KAPPA

We answer the phone when you call! One of support specialists will always answer the phone, collect the details of your issue and create a support ticket for you. 407-331-5921

 

 

2. EMAIL KAPPA

Another common way to reach us is via email. Shoot an email to Support@KappaServices.com with detailed information about your issue, one of our support specialists will immediately create a support ticket for you. As a side note, please do not send support requests to technicians or employees email accounts directly, they may not be available at the time of your request.  All requests are required to flow thru the proper channels, i.e the support email address, to ensure your issue is resolved quickly as possible. The Support@Kappaservices.com email address is monitored 24/7. 

 

 

3. KAPPA ONLINE REQUEST

Did you know you can request support directly from our website? Watch the video below for a tutorial of our online support request form. www.kappaservices.com/support​

 

 

4. KAPPA CLIENT PORTAL

With our Client Portal you can view your support tickets and their status in addition to requesting support. If you are a part of an educational institution, you are already using our portal. Below is a video tutorial of the Client Portal. If you would like more information on how we can set up this convenient method for you and your company, give us a call.

 

 

 

 

 

 

 

 

 

 

 

 

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